This post will be concentrating on Leadership and Management viewed through a Star Trek – The Next Generation episode – Gambit Part II.

Situation

Capt Picard and Cdr Riker are off-ship and Lt Cdr Data is in temporary command with Lt Worf as his temporary First Officer. Both are acting in unfamiliar roles and are adjusting to their new leadership responsibilities.

Lt Worf’s intense desire to become a part of his lost Klingon culture was matched by enduring loyalty to the world that adopted him in his darkest hour. Those impulses forged a character of indomitable courage, integrity and uncompromising idealism. With his limited contact with his own people, he subscribed to an idealised version of his Klingon culture.

Lt Cdr Data is an artificially created android, who is unable to experience emotions. In some ways, he is similar to Spock from the original series, regarding their lack of emotions. As he was found by Starfleet, he decided to join them and served on various starships during his career. He attempts to emulate emotions from his crewmates with varying degrees of success.

[Ready room]
*** Private Feedback – First it should be noted that this discussion is taking place away from the bridge in private. This emphasises the doctrine of praise in public, but rebuke in private.

DATA: Lieutenant, I am dissatisfied with your performance as First Officer.
WORF: May I ask in what way?
DATA: You continually question my orders in front of the crew. I do not believe this is appropriate behaviour.

*** Making The Issue Clear – Here a reprimand is being issued in plain and unambiguous language. There is no dancing around the issue or euphemisms being used. Also when asked to clarify, Data is able to offer clear examples.

WORF: With all due respect, sir, I have always felt free to voice my opinions even when they differ from those of Captain Picard or Commander Riker.
DATA: That is true. But in those situations, you were acting as Head of Security, not as First Officer. The primary role of the second in command is to carry out the decisions of the Captain in this case, me.

*** Attempting To Justify The Issue – A justification is being offered to defend from the reprimand. The justification is acknowledged, but it is stated that the situations are different, with a different role being undertaken by Worf.

WORF: But is it not my duty to offer you alternatives?
DATA: Yes. But once I have made a decision, it is your job to carry it out regardless of how you may personally feel. Any further objections should be given to me in private, not in front of the crew. I do not recall Commander Riker ever publicly showing irritation with his Captain as you did a moment ago.
WORF: No, sir.

*** New Role Responsibilities – A further justification is given, and again it has been acknowledged. However additional guidance is given regarding the responsibilities of this new role, using examples of the previous First Officer. 

Worf showing irritation is part of his Klingon culture, where First Officers serving on Klingon ships can kill the captain if they believe they are deficient and can then take their place.
Data being an android is immune to irritation, and lacks emotions, and so is able to analyse situations in a purely logical light.

DATA: If you do not feel capable of carrying out this role, I will assign it to Commander La Forge and return you to Tactical. I would not enter it into your record as a reprimand, simply as a transfer.

*** Offering An Exit – An exit route has been provided, should it be required. There is an element of mercy here as well, and there would be no negative consequences if this course of action is taken.

WORF: I would prefer to remain at my current post.
DATA: Then I expect you to conform to the guidelines I have laid out.
WORF: Aye, sir.

*** Accepting Your Mistakes – The exit route is not taken, and as such, a reminder is given by Data regarding the responsibilities of a new role. Again, Worf as a Klingon accepts responsibility and does not shirk it, as it would be dishonourable to himself and his culture.

DATA: Dismissed. Mister Worf, I am sorry if I have ended our friendship.
WORF: Sir, it is I who has jeopardised our friendship, not you. If you will overlook this incident, I would like to continue to consider you my friend.
DATA: I would like that as well.
WORF: Thank you, sir.

*** Owning Your Mistakes – A personal apology is offered regarding their friendship. Worf accepts responsibility and asks Data to overlook the incident. He is not being ignorantly proud and refusing to continue his friendship with Data.

Being a leader does not come naturally to most people, which is why the Armed Forces ensure each promotion comes with training and education regarding responsibilities of this new promotion.

It is also important to understand that as a leader, you will make mistakes, which will affect people, both senior to you and junior to you. But the most important thing is how you handle those mistakes, and whether you acknowledge them (like Lt Worf) or refuse to admit your have made a mistake.